okbajie Privacy Policy

1 Introduction and Purpose of This Policy

okbajie ("we", "our", or "platform") is a trusted online gaming and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). This privacy policy ("policy") has been created to inform you with complete transparency about what information we collect, why we collect it, and how we keep it secure.

By using the okbajie website (https://okbajie.lat) and all its services, you agree to this privacy policy. If you do not agree with any condition of this policy, please refrain from using the platform. We may update this policy as needed and any changes will be published on this page.

2 What Information We Collect

During registration and use of okbajie services, we may collect the following types of information:

2.1 Identity and Contact Information

• Full name and date of birth (required for age verification — only for those aged 21 and above)
• Valid email address and mobile number
• Residential address (city and district)
• National ID card or passport number (for KYC verification)

2.2 Financial Information

• bKash, Nagad, or Rocket mobile wallet number
• Bank account details (for processing withdrawals)
• Transaction history — details of deposits and withdrawals

2.3 Usage and Technical Information

• IP address and device type
• Browser name and operating system
• Time spent on the site, pages visited, and click data
• Cookies and session data (see section 8 for details)

2.4 Communication Information

• Messages sent to us via live chat, email, or complaint forms
• Records of conversations with customer service representatives

3 Purpose of Data Collection and Legal Basis

okbajie uses your personal information only for the following legitimate purposes:

• Account management: To ensure registration, login verification, and account security.
• Age verification: To prevent those under 21 from opening an account.
• Financial transaction processing: To complete deposits and withdrawals securely.
• Fraud prevention: To detect suspicious activity and maintain security.
• Responsible gaming: To assess the risk of excessive gaming and provide necessary support.
• Service improvement: To enhance user experience and platform performance.
• Customer service: To respond accurately to your complaints and questions.
• Promotional communication: To inform you about bonuses and offers based on your consent.

We do not sell or rent your personal information to third parties without your consent.

4 Information Sharing and Third Parties

okbajie may share information with trusted third parties in limited circumstances and in accordance with strict security protocols:

4.1 Payment Processors

Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfers. These organisations are governed by their own privacy policies.

4.2 Technology and Software Partners

Limited technical data may be shared with game developers such as PG Soft, Pragmatic Play, JILI, and Spribe for the purpose of running games. However, personally identifiable information is never shared in such cases.

4.3 Legal Obligations

We are required to provide necessary information based on a court order or a lawful request from a government authority. In such cases, we will always follow the principle of providing the minimum information required.

5 Data Protection Methods

okbajie follows industry-standard technology and practices to protect your personal and financial information:

5.1 Technical Security

• SSL/TLS encryption is used for all data transmissions.
• Sensitive information (passwords, payment data) is stored using industry-standard hashing technology.
• Servers are protected with firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments are conducted.

5.2 Access Control

• Only authorised staff can access the necessary user information.
• All access logs are recorded and monitored.
• Staff receive data protection training and have signed confidentiality agreements.

5.3 Acknowledgement of Limitations

Even though we take the highest security measures, data transmission over the internet is not entirely risk-free. To protect your account, use a strong password and do not share it with anyone.

6 User Rights

As a registered member of okbajie, you have the following rights:

6.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. Send this request via email to [email protected].

6.2 Right to Correct Information

If the information we hold in your name is incorrect or incomplete, please notify our customer service team. We will correct it promptly.

6.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, financial transaction records are retained for a specified period due to legal and regulatory requirements.

6.4 Right to Stop Promotional Communications

If you do not wish to receive emails or messages about bonuses and offers, send an unsubscribe request to our email or let us know via live chat. It is not possible to stop communications related to your core account and transactions.

6.5 Right to Submit a Complaint

If you have any concerns about how your personal information is managed, write to [email protected] or contact us through 24/7 live chat. We always try to respond as quickly as possible.

7 Data Retention Period

okbajie retains different types of information for different periods:

• Account information: For as long as the account is active and for as long as necessary after account closure to meet applicable legal obligations.
• Financial transaction records: All financial transaction records are retained for an extended period for fraud prevention and legal requirements.
• Customer service records: Communications related to complaints and support are retained for future reference.
• Log files and technical data: Automatically deleted after a limited period for cybersecurity analysis purposes.

Once the retention period ends, information is securely deleted or anonymised using a secure method.

8 Cookies and Tracking Technology

The okbajie website uses cookies to operate properly and to improve the user experience.

8.1 Essential Cookies

These cookies are essential for the basic functioning of the website — to maintain login sessions, carry out security checks, and remember your preferred language and currency. Disabling them will prevent the site from working properly.

8.2 Functional Cookies

These cookies are used to remember your gaming preferences, the last game you played, and your interface settings. They make your experience more personalised.

8.3 Analytics Cookies

Anonymous analytics data is collected to understand which sections users visit most and where issues arise. This data contains no personally identifiable information.

You can manage cookies from your browser settings. However, please note that disabling essential cookies may cause some features of the site to stop working.

9 Privacy Protection for Minors

okbajie strictly refrains from providing services to those under 21 years of age. We do not intentionally collect any personal information from minors.

Age verification is mandatory during the registration process. If a member registers by providing a false age and this is subsequently proven, the relevant account will be immediately closed and the collected information will be deleted. We urge guardians to monitor children's online activities.

10 International Data Transfers

In some cases your information may be stored or processed on servers located outside Bangladesh, particularly when our technology partners are based abroad. In such cases we ensure that:

• Data transfers always take place through secure, encrypted channels.
• The receiving party provides protection equivalent to this privacy policy.
• Only the minimum information necessary for operating the service is transferred.

11 Policy Changes and Updates

okbajie reserves the right to change this privacy policy when necessary. For any significant changes, we will:

• Publish the updated policy on this page and change the "Last Updated" date.
• Notify registered members of important changes via email.
• If you continue to use the platform after changes have been made, you will be considered to have agreed to the updated policy.

We recommend that you review this policy regularly, especially if you use the okbajie platform on a regular basis.

12 Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Live Chat: 24/7 support in Bengali is available through the website
• Email: [email protected]

Our customer service team is always ready to assist with any request related to your data protection. We try to respond to all requests as quickly as possible.